All orders are delivered by Courier.  Instructions can be taken to leave parcel unsigned in a Safe Place but this is entirely at the Customers Risk. Please supply telephone number for courier deliveries. Deliveries take place between 8am – 8pm.

We guarantee to only send you top quality plants that have been carefully inspected before dispatch and that they are packed to a high standard to arrive at your delivery address in perfect condition. If you receive your plants and have a problem please contact Michael Dongray in Customer Services by telephone on 01342 321175 or email or if you prefer write to:
Customer Care, Imberhorne Lane Nursery, Imberhorne Lane, East Grinstead, West Sussex, RH19 1TZ If you receive a plant which you consider to be in bad condition telephone Michael on 01342 321175 as soon as possible.

We go to extraordinary lengths to send out Best quality plants so we need to know if you have a problem with any of our deliveries. We are happy to accept returned plants and offer a 14 day refund policy. Postage will not be refunded unless we have failed in our duty of care.

We cannot refund postage where a customer has changed their mind. These Terms and Conditions do not affect your statutory rights as a consumer.